Diebold Nixdorf Looking for Sr Helpdesk Support Coordinator at Hyderabad, Telangana Full Time

Position Overview:
Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity.

Key Responsibilities:
Handles more complex and business critical issues and problems.

Identifies the root cause and takes responsibility for timely solution; escalates unusual or complex problems to engineering counterparts for advice and resolution.

Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.

Leads multi-user support projects to address and resolve critical and complex systems issues.

Participates in change release managements attending meetings to learn about new / proposed implementations, participate in testing and providing feedback.

Strives to continually exceed performance and customer service expectations.

Performs quality audits.

Required Qualifications:
BA/BS degree and 4-6years’ relevant experience OR equivalent combination of education and experience.

Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of Interest Customer Service Experience Level Mid-Senior Level Associate Country India Primary Location Hyderabad, Telangana, India Remote – Work from Home No