Digital Disruptors Looking for Technical Support Engineer (Software) at Navi Mumbai, Maharashtra Full Time

a. Communicate issues

To ensure proper communication between end users and software developer team. Any issues reported by end users must be tried solving on own before escalating to developers’ team.

Ticket Monitoring is the key element here. Any issues must be reported through ticketing platform. Each ticket must be attended and solved within stipulated time.

b. Training users to make them understand about software features

c. Support to end users and provide timely resolution

d. Building FAQs

e. High product knowledge must be obtained via intense study of each module

f. Researching, designing, implementing, and managing software programs

g. Testing and evaluating new programs.

h. Identifying areas for modification in existing programs and subsequently developing these modifications

i. Writing and implementing efficient code

j. Determining operational practicality

k. Developing quality assurance procedures

l. Deploying software tools, processes, and metrics

m. Maintaining and upgrading existing systems

n. Training users

o. Working closely with other developers, UX designers, business, and systems analysts

p. Provide Support to Clients when required

q. Create User Manuals for the applications being developed

Job Type: Full-time

Salary: ₹10,000.00 – ₹18,000.00 per month

Benefits:

Shift:

Ability to commute/relocate:

• Beside MTNL office, Navi Mumbai – 400614, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)

Application Deadline: 17/02/2023
Expected Start Date: 11/02/2023