Job Description
Support Service Desk for ADOBE Digital Marketing/Media Enterprise clients
Outstanding written & verbal communication skills in English with a neutral accent is a must
Roles and Responsibilities
Be part of a 24×7 Enterprise Grade Service Desk Team
Triage issues coming from various channels such as phone, chat, email or web portal
Prioritize customer urgency and issues
Search and reuse information from internal information repositories
Log all incidents, requests and customer interactions into the case management system
Drive issues through the organization with urgency
Assess customer sentiment at all stages during the communication
Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
Understand the business impact of issues
Stay calm under stressful conditions while driving issues forward
Quickly learn and new knowledge and concepts
Desired Candidate Profile
Outstanding written & verbal communication skills in English with a neutral accent
Must be a Technical Graduate
Having 2 years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions
Experience working in a team environment and managing a diverse workload
Experience in supporting software applications and troubleshooting in Windows and /or Mac environment
knowledge of Active Directory, Group Policy, SSO, SaaS and Cloud technologies is required
Knowledge of Adobe products would be preferred
Role:Technical Support – Voice / Blended
Salary: 3,50,000 – 5,00,000 P.A.
Industry:BPO / Call Centre
Functional Area:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
Key Skills
technical supportservice deskenterprise support
Chat SupportWindows TroubleshootingVoice Supportcase managementActive Directory Supportactive directoryTechnical HelpdesktroubleshootingNetwork Troubleshootinggroup policyInternational BPO
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
DIN Engineering Services (For ADOBE)
NOTE: This position is to provide technical support to ADOBE customers on various products, working directly with Adobe teams and out of Adobe offices or remotely.
DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
The company, established in 1999, takes pride in having several long-term customer relationships spread in over 20 countries. The Company is ISO 9001:2008 quality certified, ISMS 27001:2005 certified, Member of FIEO, SEIA and operates from the Special Economic Zone (NSEZ).
DIN became one of the largest and fastest growing providers of Engineering Design Services. Operating with about 1000 employees, in 2021 the Solar Design Services business division was acquired by Enphase Energy Inc., a S&P 500, NASDAQ listed, global energy technology company.
The Company’s IT/ITes Staffing Services, enables customers to maximize their ability to source and engage quality talent directly or within the MSP frameworks.
Company Info
Contact Company:DIN Engineering Services (For ADOBE)
Address:SDF A-04, Noida Special Economic Zone, PHASE II, NOIDA, Uttar Pradesh, India
Website:http://www.dinllp.com
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