DispatchTrack Looking for Technical Support / Application Support Analyst – Pacific Time at Remote Full Time

Job Description:
As a Technical Support Analyst, you would be working to resolve customer issues, both technical and functional, performing root cause analysis. You would have had experience working with international clients and understand customer service requirements of empathy, enthusiasm and attention to detail.

An ideal candidate would be empathetic, have exceptional communication skills, understand the priorities and respond to enable customers succeed in their business. You should have worked with international clients and understand the cultural nuances to address the customers’ queries. You should be an expert at troubleshooting problems, replicating issues, getting to the root cause and present solutions to customers in a timely manner.

Perform root cause analysis and resolve all the technical and non-technical issues of international customers

Integrate DispatchTrack with other software

Monitor the production infrastructure and escalation protocols

Synchronize the same to be used as a reference in future and coordinating with Development Team

Should be able to work on the data formats such as XML, CSV

Knowledge of Manual Testing

Qualifications:
B. Sc / MCA/B.Tech Graduate with minimum 65%

Ability to grasp the customer’s problem

Knowledge of both SW/HW

Good people management and negotiation skills

Willing to work in night shift

Excellent command over the English language. Excellent written, verbal and presentation skills

Compiling, analysing and interpreting the problem

Ability to handle international clients, conference calls

Please email [email protected] to apply.