Donivia Overseas Pvt. Ltd. Looking for Information Technology Service Delivery Manager Required in Australia at Tamil Nadu, India Full Time

Call/WhatsApp: 7303810500(Mr. Karan)

Work Location: Australia/Singapore/Germany & Netherlands

About us

Donivia Overseas is part of Donivia Group which caters immigration, manpower, apparel, Logistics, textiles, business consulting, digital marketing and education. Our branches or subsidiaries are located at Saudi Arabia, UAE, Singapore and UK along with head office in India. Donivia Overseas specialize in end-to-end facilitation of global mobility for skilled workers, bridging talent with opportunity. We do exhaustive personal and professional background assessments and document verification.

We are looking for Passionate and hard-working Information Technology Service Delivery Managers who want to live and work in Australia/ Singapore/ Germany or Netherlands region under Work and PR Visa.

The ideal candidate will oversees the delivery of IT services within an organization. Their role is crucial in ensuring that IT services are aligned with business goals, meet quality standards, and are delivered efficiently and effectively.

Responsibilities

• Manage demand from users for IT services and supervise the delivery.
• As a strong technician, you will provide technical leadership, and create and manage infrastructure plans and standards according to the IT strategic plan and roadmap.
• Managing the overall delivery of IT services, ensuring they meet service level agreements (SLAs) and key performance indicators (KPIs).
• Monitoring service performance, addressing issues, and continuously improving service delivery processes.
• You will communicate to Top manager with efficiency and accuracy any progress and/or delays
• Serve as the primary point of contact for all project stakeholders, including clients, vendors, and internal team members.
• Define project objectives, requirements, and deliverables in collaboration with senior management and other key stakeholders.
• Coordinating the deployment of the agreed solution.
• Manage resources such as human capital, budget, and technology infrastructure to ensure the efficient delivery of IT services.
• Implementing risk management strategies and ensuring compliance with relevant regulations and standards.
• Analyzing, planning, and developing scheduled projects
• Create and maintain comprehensive project documentation as per IISO standards
• Oversee incident and problem management processes, ensuring timely resolution of IT issues, root cause analysis, and implementation of preventive measures to minimize service disruptions.

Qualifications

• Bachelor’s degree (B.Sc. / M.Sc., / BE in Electronics & Telecom / IT / Computer Science, or BMS/BBA preferred)
• 4+ years of relevant experience
• Exceptional communication, negotiation, and interpersonal skills.
• The candidate should be CCNA certified. CCNP Certified is a plus.
• Self-motivated and ambitious with a drive to succeed.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• Need to work as a bridge between the Client and the Company/Engineers.

In case of quick response from the concerned team, Email your CV and reason for relocation at [email protected]