DoubleClick Looking for Desktop Support Engineer at Kolkata, West Bengal Full Time

Summary

Provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. Occational support to Office 365 & Azure accounts may also be required. Your permanent or temporary residence should be within Kolkata or neighbouring suburban region.

Role

• Provide customer support for users.
• Repair hardware throughout the organization.
• Replace outdated or nonfunctional hardware throughout the organization.
• Resolve system security issues.
• Troubleshoot software, hardware and network issues.
• Deploy system-wide software and network updates.
• Develop software update schedules.
• Fix problems with network servers.
• Install new hardware throughout the organization.
• Create functional software and disk images.
• Manage smaller teams of IT support specialists.
• Train new users within an organization.
• Use ticketing systems to track and solve user issues.
• Write procedural documents.

Skills

• Analytical thinking Attention to detail.
• Customer service best practices.
• Knowledge of computers and other hardware devices.
• Knowledge of network troubleshooting, Ethernet and IP configuration
• Knowledge of software distribution and patch management
• Knowledge of ticketing-based support systems
• Oral and written communication
• Problem-solving
• Proficiency in software support tools for Cloud, DNS, storage and networking
• Proficiency in word processing, spreadsheet, database and virtual presentation software

Optional Skills

• Microsoft 365 setup & managment
• Microsoft Azure VM setup & managment

Note

• We are a Microsoft Partner as such the candidate will get training & learning opportunity in-house in latest technologies like Office 365, Azure, Dynamics CRM etc.
• Apart from salary the candidate will get travel and mobile allowance

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance

Day range:

Shift:

Application Question(s):

• Do you own a two wheeler which can be used for travelling to office?

Education:

Expected Start Date: 01/09/2021