experience, preferably working for a customer support center for an equipment/hardware global manufacturing company. • Proficient in US accent and English language usage; both verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others • Takes ownership of all tasks and commits to high quality results • A track record of self improvement and growth mindset • Ability to seamlessly adapt to changes quickly • Exceptional interpersonal skills, and team oriented • Exceptional telephony utilization, communication skills, active listening, and customer-care • A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism • Excels past service minimums and strives for industry leading results • Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Troubleshoot and resolve Tier 1 issues involving any of the following: o Fuel dispensers o Site Controllers o Island terminals o EMV software o Computer board level troubleshooting o Support software applications o Tank gauges, hydraulics, or pumps o Terminal media feeds • Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. Is able to learn and apply the tools and technology, that will drive a more integrated approach across the various internal teams (L1,L2, L3,L4) and lead a seamless superior customer experience. • Facilitate field support services to repair products within scope of service. Ensures they have the complete information about the issue at hand. • Demonstrates the ability to adapt to new technology and processes which drive efficiency and better customer experience. • Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Roles & Responsibilities:
Must Have:
s
Work Arrangement : Hybrid
Salary Range : –
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
This position may be located in: APAC : India : Karnataka : Bengaluru
Sub Division : Engineering
Job Requisition ID : 48692
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