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Software Developer
DRÄXLMAIER Group Looking for IT Service Desk-English Speaker at Tamil Nadu Full Time
Mission:
Responsible of identifying recurring/similar incidents and forward the incident to problem management.
Development of optimization proposals as well as implementation of derived measures.
Analyze and clarify problems with internal and external partners (e.g. acting as contact persons and clarifying questions about incidents (IT service requests, IT disruptions and IT security incidents) or external service providers, etc.).
Identifying and analyzing interference and threats from instruments (monitoring).
Assist in the verification of authorization assignments/deletions and ensuring role-specific, authorized access to services (e.g. as part of identity and access management; 4 eye principle, etc.)
Documenting the measures and maintenance of technical and process documentation according to predetermined guidelines.
Advising users / IT staff in case of specific functional problems and security breaches
Analysis of reports (e.g. log files, etc.)
Instruct and advise first level supports in solving complex inquiries and in the use of the solution database.
Responsible of identifying recurring/similar incidents and forward the incident to problem management.
Development of optimization proposals as well as implementation of derived measures.
Analyze and clarify problems with internal and external partners (e.g. acting as contact persons and clarifying questions about incidents (IT service requests, IT disruptions and IT security incidents) or external service providers, etc.).
Identifying and analyzing interference and threats from instruments (monitoring).
Assist in the verification of authorization assignments/deletions and ensuring role-specific, authorized access to services (e.g. as part of identity and access management; 4 eye principle, etc.)
Documenting the measures and maintenance of technical and process documentation according to predetermined guidelines.
Advising users / IT staff in case of specific functional problems and security breaches
Analysis of reports (e.g. log files, etc.)
Instruct and advise first level supports in solving complex inquiries and in the use of the solution database.
Profile:
Master’s degree in computer science with 1-2 years of experience it the IT field.
Experience in call center.
Knowledge across IT technology (Hardware, network, OS,…)
ITIL / IT Service Management knowledge.
Fluent English skills.
Benefits:
- Individually coordinated initial trainings including an onboarding program.
- Working in a multicultural global team.
- International projects and exposure to latest technologies/specialized trainings provided.
- Flexible working time models including home office rules for a good work-life balance.
- Career advancement opportunities.
Note: Please ensure that you provide us with English Cv, otherwise your application will not be taken into consideration
We are looking forward to your application.
Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: I-AF4
