DRÄXLMAIER Group Looking for IT Service Desk- German Speaker at Tamil Nadu Full Time

We offer you:
An interesting and varied job in a pleasant, collegial and international working environment

A future-proof job in a very successful company.

Mission:
Promptly allocates calls as appropriate.

Assist users via remote access and phone.

Logs IT incidents and IT service requests and maintains relevant records:

Identifies and classifies incident types and Service interruptions

Records incidents cataloging them by symptom and resolution

Systematically interprets user problems and identifies solutions and possible side effects.

Escalate, if needed, unresolved IT problems to a higher level of support

Maintains records, informs users about the process and advises relevant persons of actions taken.

Profile:
Some experience in a call center or customer service environment is a plus.

Verbal and written communication skills.

Listening skills.

Problem analysis and problem solving.

Customer service orientation.

Good knowledge of MS Office 365 applications, SAP system is a plus.

Ability and enthusiasm to quickly familiarize yourself with complex topics.

Fluent German with good level in English.

We are looking forward to your application.

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: I-AF4