The Service Desk will investigate and resolve where possible application, software and hardware incidents from internal and external clients. When resolution isn’t possible, they must assign the incident to the correct support team and escalate when necessary on behalf of the customer. Incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.
The Service Desk are responsible for the fulfilment of requests such as password resets, and account unlocks which must be processed within strict timeframes to ensure minimal impact to the business.
Individuals are required to observe Service Desk operational techniques to determine how effective they are and implement new techniques when old ones are ineffective.
Location:
Hyderabad Andhra Pradesh
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at [email protected] for assistance.
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