Dubai Jobs, Gulf Jobs, Jobs in Dubai, Qatar, Kuwait Boyen Haddin & The Giant HR Consultant Looking for Hiring For Head Customer Support (IT)- ODIN/NEST/NOW with Leading Trading Software Company- For Mumbai Location at Mumbai, Maharashtra, India Full Time

Location : Mumbai

Roles and Responsibilities

• Be able to manage L1/L2 Customer Support Team and Hands-on support when required
• Provide Post Sales customer support of CTCL and Algo Trading Platform to clients and Senior management
• Resolve day to day queries of clients’ via phone, email and on-line chat
• Explain the Risk management rules available in the Platform and how it impacts trading of the Users
• Troubleshooting, capturing logs and interacting with Development Team for defect resolution
• Provide information to clients about our various products through online demo & webinars
• Understanding requirements of new clients and additional features
• Testing new software release & giving inputs prior to deployment in Production environment
• Maintaining excellent relations with Customers and create a trusting relationship

Minimum Requirements

• Knowledge of Capital Markets( Cash, Futures & Options segments )
• Excellent knowledge of RMS rules of CTCL platforms for Indian Stock Exchanges and Brokers
• Reasonable knowledge of F&O Trading
• Knowledge of atleast one of the Trading platforms such as ODIN, NEST, NOW etc
• Knowledge of charting applications such as Amibroker would be preferred
• Candidates with experience on Dealing desk and Live Trading terminal will be preferred
• Bachelor’s or master’s degree with a concentration in Financial industry preferred