dunnhumby Looking for Functional Manager Service Management at Gurgaon, Haryana, India Full Time

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

• Lead and mentor a cross-functional team of ServiceNow developers, administrators, and business analysts and foster a collaborative and innovative team culture.
• Develop and execute a strategic roadmap for the ServiceNow platform, aligning technology solutions with business objectives.
• Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with industry best practices and organizational standards.
• Identify opportunities for platform enhancement and drive the adoption of new ServiceNow modules to meet evolving business requirements.
• Oversee routine system updates, patches, and upgrades to ensure the security and stability of service management applications & troubleshoot complex technical issues.
• Implement disaster recovery and backup strategies to protect critical data and services.
• Monitor system performance, analyse bottlenecks, and implement performance enhancements as needed
• Ensure the availability and performance of service management applications, including incident, problem, change, and asset management tools.
• Manage relationships with ServiceNow vendors, ensuring the organization receives maximum value from the partnership.
• Implement and maintain security best practices ad conduct security audits and risk assessments

What You Can Expect From Us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)