Dyninno Looking for IT Help Desk Team Lead at New Delhi, Delhi Full Time

Responsibilities

Lead and mentor the Helpdesk team (level 2)

Acts as the first point of contact for all IT issues, quickly responding to customers request for IT service within SLA guidelines

Provide creative and technical leadership to solve difficult problems.

Providing training, and conducting performance evaluations.

Communicate with other IT teams for issues that cannot be resolved by the Help desk.

Organise team schedules and team workflow.

Identify opportunities to reduce support incidents and increase customer satisfaction, including technical requirements for system changes

Requirements

Minimum 10 years’ experience with advance knowledge with technical support, and standard desktop applications

Minimum 3 years’ experience in a leadership role

Ability to effectively communicate with technical and business stakeholders

Demonstrated teamwork, leadership, and customer service skills

Excellent English written and verbal communication skills.

Strong sense of responsibility and excellent time management skills.

What we offer

Attractive compensation based on demonstrated experience

Hands-on experience with industry-defining innovative trends

Health Cover – Medical Insurance for self and dependent family members (Spouse +2 kids + dependent parents )

Parental Leave & Remote Work Flexibility

Financial & Retirement

Professional Support – Free access for online courses and Internal Trainings

International and multicultural experience

Free Parking in Cybercity

Office in most prime location of Gurugram – Cybercity

With us you will:
Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;

Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;

Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;

Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;

Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;

Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;

Work from a spacious, modern, and well-equipped offices.