Our global reputation is priceless and it always hangs on what we do next. Dyson is a unique technology enterprise. We pioneer. Our biggest category today didn’t even exist a few years ago. Our next biggest category? That could be where you come in.
About us At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Dyson IT is mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team that is strategic, enabling business acceleration, growth, and success. Specifically, the goal of IT at Dyson India is to establish a reliable, available, and secure IT environment across Dyson offices and retail stores in a fast turnaround time. The IT team works in close ties with global and regional teams to ensure standard digital & IT solutions are implemented in the country. Working in IT would bring a lot of learning, exposure, and fun. About the role The IT Associate, reporting to the IT Manager, will be responsible for: * Supporting the delivery of a range of Information Technology activities and services to support Dyson’s technology requirements * Working proactively on specific assignments, BAU tasks and handling escalations from users and provide support. * Working on documentation, SOP, project documentation, updates to peers. * Liaising with regional and global teams and service providers for effective IT operations management and site support. * Working with partners and security teams to ensure services are secure and compliant * Managing on-site technical change which impacts technical services ensuring minimal risk * Manage 3rd Party relationships with key partners * Oversee and provide exceptional support to Dyson frontline teams, stores, and contact center teams ensuring no disruptions to their services and operations * Consistently leveraging IT to add value to the business and make working more efficient and effective * Partnering with End User Services and Infrastructure teams to develop a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson * Supporting the rapid build-out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required About you * A minimum of 4+ years of relevant experience * Experience in Marketing, Sales & Customer Service business processes/capabilities inc. Ecommerce, Retail and Customer Relationship Management (CRM) * Customer Focus – Develop and maintain customer relations with internal stakeholders. Actively seek information to understand customers’ circumstances, problems, expectations, and needs * Excellent communication and interpersonal skills are essential to develop customer relationships and work directly with executive management * Skilled in the process of vendor assessment through formal tender processes * Third line fault repair and vendor escalations * Basic understanding of the Networking technologies and Servers * ITIL level qualification (ITIL Foundation Certificate in IT Service Management) * MCSE Qualified or equivalent Desirable: Benefits Dyson monitors the market to ensure competitive salaries. #LI-DYSON
At Dyson, it’s about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
Interview guidance
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.
Closing date: 20 December 2021
Job Detail
Job Id
JD2007225
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Delhi, India
Education
Not mentioned
Experience
Year
Position: US IT Recruiter Experience: 1 to 3 Years Job Location: Hyderabad Looking For immediate Joiners Primary Responsibilities :Manage the...
Apply For This JobResponsibilities: Collaborates with hiring managers to understand the needs and roles to be filled; reviews job descriptions for vacancies. Assists...
Apply For This JobDescription The IT Deployment Authority drives the deployment of the applications, devices and products, which have been developed, ensuring they...
Apply For This JobSmart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact...
Apply For This JobDescription The IT Architect Authority provides expert knowledge to define, design, maintain and evolve the development and implementation of architecture...
Apply For This JobResponsibilities and Duties: As a Healthcare Recruiter you will responsible for following duties: As a Healthcare Recruiter, your day to...
Apply For This Job