Dyson Looking for Team Lead Helpdesk at Gurgaon, Haryana Full Time

Salary:
Competitive

Team:
Finance

Location:
India – Gurgaon Office

About Dyson

The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work – highly resilient to challenges.

About Role & Responsibilities

In the role of the Helpdesk Lead, you will be part of Accounts payable team in Gurugram location and being responsible for leading the Finance helpdesk team in Dyson. It is work from Office requirement

Supporting Team with organizational and administrational initiatives

Mentoring and managing the team members using knowledge and experience

Timely and accurate response to Vendor/Business Queries

Control over accuracy of responses, correction of errors, managing escalations and drafting RCA’s

People Management will be a core part of the role

Extracting and preparation of AP and SNOW reports – standard reporting and ad-hoc analysis

Communicate with internal and external customers in an effective and efficient manner.

Identify and contribute to continuous improvement initiatives

Weekly, Fortnightly and Monthly calls with the supplier and business

Ensure daily team meeting and briefing of new updates in the team.

Candidate Requirements

Graduate degree is Must

MBA / M.com is the additional if any

10-15 Years of experience in the AP/Helpdesk profile or in accounting profile

Deep knowledge and understanding of end-to-end Source to Pay processes

Transition experience including writing and updating procedures, process maps

Commitment to service excellence, process improvements and automation

Proactivity and ability to take initiative

Good analytical skills and attention to details

Fluency in English – additional European language(s) would be an asset

Strong working knowledge of Microsoft Office and Service Now and SAP experience as a must

Work from Office is Mandate

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.