Full Job Description
Key Accountabilities
Install, monitor, tune, and upgrade the software and hardware infrastructure used to support development, test, and production systems without downtime
Support the entire application life-cycle, including development, testing, patches, and tri-annual releases
Work on assignments/projects simultaneously
Properly set priorities and order for work
Ask for help and provide it to others
Maintain personal accountability for getting things done on time and with quality results
Develop solid relationships with global support teams, QA, and development to improve system stability and availability
Maintains awareness of current technologies and technological trends; assimilates new technology into the company work environment; advances technical and business proficiency through a formal education process and work assignments
Participates in establishing, documenting, maintaining, and following information technology standards
Work in 24 x 7 x 365 shift
Provides 24×7 on-call rotation to support immediate response to critical system issues
Follow Information Technology best practice standards
Develop and maintain current, personal knowledge and skills on industry and professional trends and activities
Proactive and searches for process improvement opportunities
Demonstrate verbal and written communications skills
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