EATON Looking for Assistant IT – Command Center Operations at Pune, Maharashtra Full Time

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Assistant IT in Eaton’s Information Technology Centre, based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals. Your essential responsibilities include:

Monitor systems/applications as part of day to day Command Center Operations in 24×7 environments.

Use system and network tools to watch for interruptions in service or other pre-defined system events.

Take predetermined, diagnostic or remedial action wherever required.

Open tracking tickets for service interruptions and set severity based on defined criteria.

Ensure SLAs, schedule, quality and customer satisfactions are meet and exceeded.

Ability to prioritize and successfully handle multiple engagements simultaneously.

Responsible for achieving assigned metrics for the organization.

Contact the appropriate second level support team to respond to each service interruption.

Assist in problem resolution as directed by second level.

Participate in shift hand-off to ensure seamless support at shift turnover.

Expected to perform as a virtual extension of the Eaton Data Center event management team.

Qualifications

1-2 Years of IT Infrastructure Support/Monitoring Experience.

Strong work ethic; highly organized; ability to work under minimal supervision.

Excellent problem solving/ analytical skills.

Flexibility, adaptability, and ability to deal with ambiguous situations..

Strong information gathering skills

Strong communication skills

Good team player

Complete Understanding of Remote Infrastructure Management using ITIL Framework.

Strong Understanding of Global Command Center, L1 Support Model and the Work Flow between L1 to L2

Knowledge of Data Center Technologies, Facility Maintenance, Wide Area Network and Security.

Knowledge of Operating systems like Windows, Unix, Linux, etc.

Knowledge of any system/application monitoring tools like Control-M, CA-7, HP Operations Manager etc.

Knowledge of Remedy.

1-2 Years of IT Infrastructure Support/monitoring Experience.

Education – Any Graduate

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Information Technology

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No