EATON Looking for Engineer – Technical Support at Pune, Maharashtra Full Time

Description:
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an Engineer – Technical Support in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals.

The primary responsibility of this role is to develop a strong understanding of Eaton’s electrical product offerings at the component and assembly levels and be proficient in the configuration of assemblies in Bid Manager (software calculation tool). Business Support Engineers must consistently exercise the highest level of technical and commercial expertise, discretion and judgment to support the sales and marketing organization and their customers on behalf of Eaton Corporation.

This exciting role offers opportunity to:
1. Partner with the product management team to debug, update, and advance the pick tables in each of the Bid Manager takeoffs.

2. Maintain, demonstrate and expand a high level of expertise in product knowledge and specification interpretation of Electrical low and medium voltage assemblies with their respective devices and all other Eaton products as they pertain to bid manager takeoffs.

3. Update the pick tables in Bid Manager according to a robust development process that begins with requirement document, software detail changes, extensive testing, and release to the QA and Production environment.

4. Collaborate with the Bid Manager software development team in Pune to advance the team’s capability

5. Perform the requested tasks in an efficient and accurate manner

6. Provide monthly score card updates on the number of requests, progress, and a backlog of requests.

7. Suggest and implement process improvement ideas to speed up the implementation of bid manager requests in a more efficient manner.

8. Develop a healthy working relationship with the CA team for effective problem resolution and guidance.

9. Prepare and maintain records, reports, etc, also update all the process trackers in real-time to get a better insight of the workload.

10. Able to conduct the technical product knowledge sharing sessions to improve teams’ technical capabilities

11. Should be able to identify training required and create training plans to bridge the technical product skill gap.

Qualifications

Requirement:
Education level required: Graduate in Engineering (Electrical)

Years and area of experience required: Minimum 5-8 years of experience in LV & MV Switchgear Industry

Technical knowledge:
Good understanding of technical aspects of switchgear Components, Assemblies, and their related applications

Strong problem solving, and product troubleshooting skills and be able to understand and resolve customer Tier-1 and Tier-2 issues independently

Should be able to interpret customer specifications, drawings, and schematics

Advance excel knowledge and data analysis skills

Should have a basic understanding of ERP, PLM, CRM, and other enterprise-wide tools

Soft skills:
Strong customer focus and interpersonal skills.

Self-Motivated to identify and prioritize assigned work

Strong technical and analytical skills.

Abilities within Adobe and Microsoft Outlook.

Good written communication and verbal communication

Out-of-the-box thinking

Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.

Yes! Because you are the one we are looking for, we hope to hear from you now!

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What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: No