The role of a Software Specialist is to communicate with customers (internal and external) to understand the
technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also
expected to document the resolution steps in the CRM.
Knowledge quotient:
Be updated with process and product knowledge
Understand client’s infrastructure
Be updated with compliance processes and protocol
Communication:
Understand client grievances and understand the root
cause of the issue created
Maintain internal communication to keep them updated
about the status of resolution through calls and emails
Maintain highest level of customer satisfaction through
service as well as technical resolution
Troubleshooting:
Bifurcate issues into front end or backend technical issues
Identify and report potential P1 cases in timely manner to
the Lead/Mentor
Provide correct and timely resolution to issues
Follow all security and compliance protocol set by the
organization and highlight discrepancies in a timely
Manner
Documentation:
Document the first communication with the customer on
the internal portal
Document timely updates about the status of the
resolution on the internal portal
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹350,000.00 – ₹500,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Education:
License/Certification:
Shift availability:
Speak with the employer
+91 9702811428
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