Ecozen Solutions Looking for Technical Support Engineer at Pune, Maharashtra Full Time

Ecozen is a technology company, and through our solutions, we are building a smart and sustainable future. We believe technology and innovations have the power to bring change and we look to harness this power to build solutions that deliver impact to our customers, our people and our planet.

Our products have revolutionized the irrigation and cold chain industries, with path-breaking innovations in predictive analytics, motor controls, energy storage, AI & IoT modules and food tech. Our technological innovations are now set to disrupt the EV, financial services and asset management industries as well.

We bring these innovations to market fast. How are we so fast? We actively collaborate and trust each other. We listen to our customers and learn fast and unlearn even faster. We predict (create) the future. And most importantly we empower our people with the ability to decide

JOB DESCRIPTION

We are looking for a technical support engineer who can provide on call support to customers and on field service engineers.

You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction.

Your responsibilities:
First point of contact for clients for issues concerning their Solar Pumping system ( Motor , Pump , Controller ) and equipment.

Conduct telephone support to customers by assessing VFD hardware, software, and network related issues on solar systems.

Provide solutions for repairs by performing remote troubleshooting and diagnostic evaluation.

Ensure proper logging of all issues.

Determine the validity of product replacement requests and minimise replacements RMA.

Provide accurate feedback to customers promptly.

Effectively document problems and solutions into a ticketing software.

Follow up with clients to make sure their Solar pumping / lighting systems are functioning properly after troubleshooting

Occasionally participates in customer site visits, as necessary.

Continually learn and train on product lines.

Use basic tools and instruments to assemble, adjusts, calibrate, repair or test various products.

Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.

Monitor dedicated plants/Systems on a daily basis forward alerts.

Provided support to the Development, Sales and Operations Teams..

Help organisation deploy new software or hardware systems

Skill sets/Experience we require:
Bachelors/Masters in Electrical , Electronics or any other related discipline.

Proven work experience as a Technical Support Engineer.

Good understanding of computer systems, mobile devices , drives ,motor and Pumps

Experienced in Solar Drives products/ VFD & solutions is highly preferable

Ability to diagnose and troubleshoot basic technical issues .

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal.