EduRun Virtuoso Services Pvt. Ltd Looking for Technical Support Engineer at Bengaluru, Karnataka Full Time

Description:

To provide end to end technical support for Indian Customers through calls.

• Knowledge of OS (XP, Win 8, Win 10) & Standard Application
• Knowledge of hardware troubleshooting, installation, configuration.
• Knowledge of desktop operating systems and Microsoft office products (MS office 2007,

2010, 2013).

• Basic Networking knowledge.
• Address user tickets regarding hardware, software and networking.
• Properly escalate and follow up unresolved issues to appropriate internal teams.
• Ensure all issues are properly logged.

Roles & Responsibilities:
1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered.

Skills Required:

• Good Written and Verbal Communication.
• Must be fluent in Hindi (Spoken).
• The ability to think logically.
• Good typing skills.
• Should be able to understand and analyze the issues stated by the customers.

Eligibility Criteria: UG/Grad/PG Fresher and experienced candidates are eligible.

Location: Hyderabad(Work from Office)

Job Type: Full-time

Salary: ₹192,000.00 – ₹245,000.00 per year

Application Question(s):

• Are you comfortable to work from office at Hyderabad location?

Work Remotely: