Principal Accountabilities
Infrastructure Operation
Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructions
Troubleshoot alerts as per SOP
Escalate issues to correct Infrastructure team if Incident can not be resolved with the help of available SOPs
Co-ordinate with vendor for various services and hardware
Monitor different backups, troubleshoot failures as per SOP and ensure all backups are completed
Perform restore testing
Align with Change management process
Work as Major incident manager in case of major incident impacting VTBA
IT Security
Quality
General operations
Monitoring of alerts , applications and dashboards along with first level troubleshooting
User access management
SAP user management
Office 365 administration
Document all problems and issues encountered during the shift by using provided tools and prepare shift handover document.
IT Projects
What you can expect from us?
We offer you a modern and flexible work in a company that manufactures state-of-the-art and innovative vacuum products and systems. You will be part of a young and international team and will have the opportunity to support the latest technologies. This guarantees training and enables you to develop further. We work in flat structures and all IT colleagues are in direct contact with the internal customers to understand their technical needs and support them in technology. Thus, in addition to the technical network knowledge, you will also gain a deep insight into the internal processes and projects of our company.
What we expect of you?
3+ years experience working in IT operations team (NOC, SOC, Infra monitoring etc.) and troubleshooting networking, service desk, operations center and/or supporting large environments.
Good to have certification (but not mandatory) :
ITIL V3
Cisco Certified Network Associate (CCNA)
Microsoft Azure Fundamentals AZ 900
City
Pune
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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