Edwards Lifesciences Looking for Senior Technician – IT Support at Mumbai, Maharashtra Full Time

Key Responsibilities:
Configure and manage customer workstation (Windows/Macbooks), portable computing devices and peripherals (Following defined imaging and deployment processes).

Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. AWS Workspace, VOIP Phones, A/V support as applicable for your region, etc.)

Manage installation of desktops, laptops, peripheral equipment and other IT related hardware.

Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on “How-to” instructions.

Perform lifecycle upgrades and projects as directed.

Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.

Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2).

Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth).

Provide appropriate visibility of costs related to service requests and comply to approval requirements.

Assist the business with tablet and mobile device support to meet operational / business needs.

Other incidental duties:
Remote users support.

3PLs Support.

Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis

Manage assets including physical and electronic identification and control

Education and Experience:
Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required.

Associate’s Degree or equivalent in or technical degree/certificate in related discipline preferred.

Additional Skills:
Microsoft Certified Desktop Technician preferred.

Ability to manage users and PC’s using Active Directory required.

Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook).

Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.).

Ability to configure, use and maintain CISCO IP Phones preferred.

Effective cable management skills to maintain organized work stations and data closets required.

Ability to adapt and learn new technologies as needed.

Strong written and verbal skills required.

Problem Solving skills including Trouble shooting techniques required.

Strong customer service focused skills required.

Strong organization and time management skills required.

High level of professionalism during interactions with customers and vendors.

Using PC Images to configure computers for deployment / redeployment required.

Experience using Help Desk ticketing software to manage service tickets and document support provided.

Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access).

Experience using Help Desk ticketing software to manage service tickets.

Good written and verbal communication, interpersonal, and relationship building skills.

Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

About Edwards Lifesciences

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.

For us, helping patients is not a slogan – it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

COVID Vaccination Requirement

Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.

For United States Applicants Only:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

Know your Rights: Workplace Discrimination is Illegal Poster

Disability accommodation for employment applicants

Edwards E-Verify

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act (EPPA)

Pay Transparency Notice