The Senior (Sr) IT Manager – India’s role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. The Sr IT Manager – India will plan, coordinate, direct and design IT-related activities of the organization, as well as support daily operational activities of the IT department. The IT Manager will also review existing software and hardware being used and suggest new functionality that may benefit the company to improve efficiencies as well as keep current on new technologies and improvements in the IT world. The Sr IT Manger will be responsible for providing technical assistance and support related to computer systems, hardware, or software. The SR IT Manager – India will respond to queries, run diagnostic programs, isolate problems, and determine and implement solution.
Essential Job Functions
Every effort has been made to make the job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required to be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.
Identify and implement improvements to existing software technologies and systems.
Project Manage long term IT related projects such as domain migrations, new phone systems, etc.
Develop, establish and implement departmental standard operating procedures (SOPs) for the team as well as organization and ensure compliance.
Work with software and hardware vendors to ensure we are getting the best pricing, subscriptions and support.
Communicate with upper management and leadership on improvements and needs of the organization to ensure security and overall systems efficiency.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in TEAMS, over the phone, or utilizing remote access tools.
Create and maintain support documentation.
Educate and train end users in best IT practices.
Monitor and maintain performance of computer systems.
Respond to all emails requesting assistance in a timely fashion.
Work with the end user to determine nature of problem and walk users through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems and keep systems running efficiently.
Resolve technical problems with the LAN, WAN, and Wi-Fi.
Install and configure user systems and peripherals.
Maintain good customer service with users and follow-up to ensure issues have been resolved.
Keep current with the latest technologies.
Other duties as assigned.
Should be defining and managing the SLAs and KPIs for IT support operations for internal and external clients
Responsible for maintaining and upgrading the IT policies to maintain strong security and risk management capabilities
Continuously work within the IT budget managing vendors and continuously look for cost saving opportunities
Qualifications
A Bachelor’s Degree in a related field
10 years’ experience in similar or related positions
Microsoft Certified or other certifications
Previous Management Experience
Previous experience with running the IT department and setting up IT infrastructure
Preferred to have a good command on general IT process around On boarding/offboarding, vendor management, asset management, security and IT project management
Program Management and Supervisory experience preferred.
Competencies
Worked with USA based Company preferred
English Communication Proficiency
Teamwork
Should be experienced in forming and implementing security policies and systems
Problem Solving
Technical Capacity
Position Type/Expected Hours of Work
This is a full-time position. Hours of work are Monday through Friday; 7:00pm – 4am IST Occasional evening and weekend work may be required as job duties demand.
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