eGain Looking for Engineer, Solution Success/Tech Support at Pune, Maharashtra Full Time

Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If for you work is fun, talk to us. We will not waste your time.

POSITION: ENGINEER, SOLUTION SUCCESS/TECH SUPPORT

Location: Pune, India

Experience: 0 to 2 years

Job Summary

Technical support engineers are highly skilled in fixing any technical problems, including configuration and account setup, clarifying the doubts that customers raise with regard to products through calls and emails, and resolving their issues on priority.

Duties/Responsibilities

Independently diagnose, troubleshoot, debug and resolve functional issues reported by customers

Work closely with Product Development, Professional Services, QA, and Product Management to resolve assigned customer issues within the agreed SLA

Provide support to eGain product on J2EE platform

Willingness to work in Application support and production support environment

Should have the capability of debugging

Should have the ability to interact effectively with global customers and the team

Education and Experience

0 to 2 years of experience in technical support, preferably in product development companies

Knowledge of Java, JavaScript, JSP, Eclipse, NetBeans, Database is preferred

Experience in various software and/or troubleshooting techniques and tools

Strong customer orientation

Excellent oral and written communication skills

Our Hiring Process is “Easy with eGain”

Step 1: Online test (should take roughly 120 minutes of your time)

Aptitude section

Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to [email protected] with the position title “Engineer, Solution Success/Tech Support” in the email subject.