Live first contact incident management
Performing infrastructure monitoring
Resolving administrative requests for application server systems and MS Office/Outlook client installations
Support for application development and support teams in resolving technical problems
Trouble-shooting VPN related problems and work with second level specialists on resolving connectivity issues in the Data and Voice infrastructure
Documentation of best practice maintenance, 1st level trouble shooting procedures related to the above
Contribute to the continuous improvement of the 1st Level related operations procedure
Requirements
Total work experience of 2-4 years with 1-3 years of hands-on experience in installing, administering, and troubleshooting Microsoft Outlook and Exchange
Understanding of messaging and intranet protocols, Skype for Business
Knowledge of mobile device manage tools and supporting iPads and iPhones would be helpful
Thorough knowledge of Windows 10 Operating system and troubleshooting issues
Good knowledge of Office 365, Outlook Mail and Calendaring issues
Active Directory, server operating systems (Windows 2012, 2016 & 2019)
DHCP and DNS
Exchange Online – Network security (antivirus, spyware tools)
Host security (for example, passwords, uids/gids, ACLs, file permissions, file system integrity)
IIS and .NET architecture
Understanding of Office 365 technologies
OneDrive for Business, SharePoint Online and Teams
Understanding of ITIL fundamentals
Location
The position is based at Egon Zehnder Knowledge Center India (KCI), Plot no. 29, Institutional Area, Sector 32, Gurgaon.
Working Days: Monday-Sunday (5 days working) (5 days working from office)
Shift Timings: Rotational
Benefits
Benefits which makes us unique :
At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!
Benefits Highlights: 5 Days working, Reward and Recognition, Employee friendly policies, Personnel development and training, Health Benefits, Accident Insurance, Gender Diversity
Potential Growth for you!
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with the Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
Due to high volume, we will only be contacting applicants who align most closely with our required qualifications. The Recruiting team at Egon Zehnder will retain your application materials and may contact you regarding future opportunities.
Egon Zehnder is an Equal Opportunity Employer.
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