ELEMENTS Global Services Looking for IT Support Engineer at Delhi, Delhi Full Time

Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND their business, ONBOARD employees, MANAGE compliance, and PAY worldwide! Global expansion is becoming more and more a part of the modern workplace, and with that comes things like remote work and spread-out teams. As Elements is a truly global company, we take care of our client’s employees worldwide. From Chicago to Manila, from Johannesburg to Delhi and Hong Kong, we provide top-class benefits to all the employees we serve every day. With offices all around the world and teams spread out between multiple time zones, you too can benefit from the “Glocal” team strategy, giving our employees the flexibility, they need to do their very best work the best way they can.

Position Overview

A revolution cannot be done alone, and we need the best and brightest talent to continue our growth into the new modern workplace. We are looking to expand our team by hiring a IT Support Engineer who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the Director, Enterprise Technology, you will be supporting our Enterprise Technology team.

Key Responsibilities

Collaborate with system administrators to prevent system downtime

Ensure customer satisfaction and perform quality work on all services requests

Answering/Troubleshooting on technical queries and dealing clients via calls, chats and Emails.

Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime

Install, upgrade and troubleshooting of Accounting/Tax software such as QuickBooks etc.

Managing user accounts on Servers/Domain.

Troubleshooting and Maintenance of Terminal Servers

Familiar with Client/Server Architecture

Need to reply support tickets or route to the respective team.

Troubleshooting as per preliminary guidelines to resolve the issue.

Deployment of service releases, patches, requests and customization.

About You

Basic Qualifications

2 -4 years of experience

BS/BA degree in Engineering or related field or Qualifying Work Exp

Knowledge of windows server and virtualization

Microsoft Azure Administration

Cybersecurity training

Excellent knowledge of Windows troubleshooting, Office 365 Suite

SharePoint Administration

Basic knowledge in Networking (TCP/IP, DNS) /Database

Exposure to Cloud computing

Asset Management

Excellent oral and written English communication skills

Strong customer focus & multi-tasking skills

Self-starter who is excited about technology

Troubleshooting / Support experience

Preferred Qualifications

Microsoft Intune implementation and administration

Microsoft Data Factory / PowerBI

DBA experience

HubSpot/CRM support

ISO 2700 & 9001

What We Value

NEVER SETTLE – You are a bar-raiser who is never content with the status quo nor second place. You seek opportunities to go above and beyond to deliver the extraordinary. You enjoy endlessly optimizing.

THIRST FOR KNOWLEDGE – What you don’t know yet thrills you. You are a naturally curious life-long learner with an appetite to be more and do more.

LOVE WHAT YOU DO – We’re in the business of making global expansion easier using revolutionary HR tech. Do you love to have fun? Do you love to work on things you’re passionate about? Us too.

BOLD MOVES – You’re pumped to be part of building something from the ground up for a high-growth tech company. You want to work somewhere where you’ll make a massively positive impact on the business and the people you work with.