Elevate is recruiting a Service Desk Analyst to join our high-performing IT Services team.
Responsibilities & Qualifications
Specifically, you will
Respond to email or phone calls from attorneys and other staff members to resolve application, phone, printer, or computer problems in real-time.
Process IT helpdesk requests for system access, logins and a variety of computer-related issues.
Escalate specific issues to appropriate team members following standard protocol. Work with users remotely to troubleshoot and resolve their issues.
Perform scheduled software installations and upgrades.
Assist customers with desktop application installation, maintenance and troubleshooting including secure access, MS Office, Windows, iManage Setup and deploy desktops, laptops, and other devices including secure access.
Engage in a range of special projects and initiatives.
Experience
4+ years of work experience, with at least 2 years in a professional/office environment.
2+ years in a level 2 Helpdesk Support role
Advanced education in a Computer related field Law firm experience a big plus.
Skills for Success
Excellent communication both spoken and written Professional demeanour with good judgment
Outstanding troubleshooting skills
Strong attention to detail as well as solid organizational and time management skills
Ability to proactively seek out new duties and learn new applications quickly.
Must be an enthusiastic, positive team player who is willing to help out
Able to work in a fast-paced environment and handle multiple tasks concurrently.
Technical Skills
Expert level in the Microsoft Office applications Word, Excel, Outlook, Visio, and PowerPoint Thorough knowledge of Windows 10 Experience with NetDocs, VDI and aderant a bonus.
Qualifications
Bachelor’s Degree or equivalent experience
Company Information
Elevate is the Law Company. We provide consulting, technology and services to law departments and law firms. The company’s legal, business and technology professionals extend and enable the resources and capabilities of customers worldwide. Elevate’s achievements and distinctions include:
Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019.
Winner of British Legal Awards Alternative Service Provider of the Year 2019.
Winner of the IACCM Innovation and Excellence Awards 2019 – Outstanding Service Provider (Americas and Global).
Ranked as a Top Global Services Provider by Chambers & Partners five years in a row.
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