Elevate Services Looking for Analyst- Service Desk at Gurgaon, Haryana Full Time

Elevate is recruiting a Service Desk Analyst to join our high-performing IT Services team.

Responsibilities & Qualifications

Specifically, you will

Respond to email or phone calls from attorneys and other staff members to resolve application, phone, printer, or computer problems in real-time.

Process IT helpdesk requests for system access, logins and a variety of computer-related issues.

Escalate specific issues to appropriate team members following standard protocol. Work with users remotely to troubleshoot and resolve their issues.

Perform scheduled software installations and upgrades.

Assist customers with desktop application installation, maintenance and troubleshooting including secure access, MS Office, Windows, iManage Setup and deploy desktops, laptops, and other devices including secure access.

Engage in a range of special projects and initiatives.

Experience

5+ years of work experience, with at least 2 years in a professional/office environment.

2+ years in a level 2 Helpdesk Support role

Advanced education in a Computer related field Law firm experience a big plus.

Skills for Success

Excellent communication both spoken and written Professional demeanour with good judgment

Outstanding troubleshooting skills

Strong attention to detail as well as solid organizational and time management skills

Ability to proactively seek out new duties and learn new applications quickly.

Must be an enthusiastic, positive team player who is willing to help out

Able to work in a fast-paced environment and handle multiple tasks concurrently.

Technical Skills

Expert level in the Microsoft Office applications Word, Excel, Outlook, Visio, and PowerPoint Thorough knowledge of Windows 10 Experience with NetDocs, VDI and aderant a bonus.

Qualifications

Bachelor’s Degree or equivalent experience

Company Information

Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate’s legal, business, and technology professionals extend and enable the resources and capabilities of customers worldwide. Our achievements and distinctions include:

2021 winner, Association of Corporate Counsel (ACC) Value Champions Award

Winner, Inc. 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016

For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global

Services Provider (Band 1 – highest ranking)

Inc. 500 Best-Led Companies of 2021