Emeritus Looking for Manager – IT Operations at Mumbai, Maharashtra Full Time

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

This role is responsible for assisting Sr. AD -IT in running the IT Ops. This role requires the Manager Ops to manage the Tech support team spread across multiple countries who is responsible to provide tier-1 & 2 tech support to Emeritus/Eruditus users.

Responsibilities

Maintain and optimize local company networks and servers

Assist in executing the IT Infrastructure & Operation team’s departmental plans, allocating team resources to complete deliverables

Manage installations, upgrades, and configurations of hardware and software

Manage IT infra –Network Firewall, Storage, Servers, Cloud Infra & data backup

Manage Email Solution –Office365, Endpoint Management, Endpoint Security & applications like SAP

Assess system performance and recommend improvements

Resolve issues escalated by technicians and engineers

Provide support and guidance to stakeholders via the help desk

Control costs and budgets regarding IT systems

Manage contracts with vendors and software licenses

Develop IT policies and practices

Inspect the performance of the system and give suggestions for improvement, if any.

Ensure that all the data handling, processing, and transferring operations adhere to the company as well as the legal guidelines.

Supervise the reporting, auditing, and planning operations.

Manage the IT Helpdesk team performance, KRAs & Scheduling

Preferred Qualifications & Skills Required

Bachelor’s or Master’s Degree in Computer Science or a related field

ITIL Foundation Certified

MCSA Certified

7-10 years of total experience in IT Operations Leading IT Service Desk or Technical Support Teams.

Demonstrated success building and leading teams

Leading development life cycle processes and best practices, esp. in the areas of automation and monitoring

Developing, mentoring, and training systems engineers

Excellent interpersonal skills; ability to work successfully with teams across the organization

Ability to work well under pressure with minimal supervision and keep up with a fast-moving environment via effective prioritization and time management.

Responsible for the professional development and skill enhancement of the team

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.