Description
Primary responsibility is to provide technical support of FISHER instrumentation products to sales channel and local business partner (LBP). This would include related inquiries, issues, design improvement, investigation and warranty repair of FISHER instruments.
Responsibilities
Provide post-sales technical support to Global Business Partners and Valves Sales channels to resolve technical queries of Fisher FIELDVUE, field Instruments, software, associated mounting kit and accessories
To involve in testing of new instruments on both hardware and software
Familiarization of non-Fisher manufactured actuators to support mounting kit enquiries
Identify product quality issue and highlight it to Core Engineering team when necessary
Ensure all calls are properly documented into SMS (Internal Tracking Tool) database
Provide product training on Field Instrument & FIELDVUE to internal team when necessary
Ensure troubleshooting procedure/check list is used for field service to provide feedback to the Technical Support Centre
Keep updated on the latest product and technology releases
Additional Information
No Additional Information.
Requirements
Degree/Diploma in EEE, Mechanical, Mechatronics or Instrumentation Engineering
Minimum 3 years of working experience in process control or Instrumentation field.
Good technical acumen and the ability to analyze field requirement to make proper recommendations
Must have strong verbal and written communication skills
Good Interpersonal skills with customer relationship management
WHY EMERSON?
Our Commitment to Our People
We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs
Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!.
Our Commitment to Diversity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
ABOUT EMERSON
Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done.” Instead, we push ourselves and strive for the “never been done before.”
Our Automation Solutions business enables the greatest use of the world’s most valuable resources, ensuring the performance and safety of industries that are the backbone of daily life.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
No calls or agencies please.
Opening: 1 Nos. Job ID: 36982 Employment Type: Full Time Reference:Work Experience: 2.0 Year(s) To 3.0 Year(s) CTC Salary: 2.40...
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