Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role of Desktop support role. Successful candidates will learn more about the specific opportunity during the interview process.
Job responsibility:
Identify fix and setup NT login issues
Password Rests/unlock
Respond to critical issues and follow escalation matrix
Experience in troubleshooting basic Citrix issues.
Setting up VPN connectivity / Soft and Hard token setup
SLA, Escalation Matrix and Escalation Management.
Monitoring Emails, raising tickets and assigning it to the respective Agents in the shift.
Act on requests from internal and external parties
Experience in Active Directory/Exchange/LDAP, Microsoft Office (Outlook, MS word and Excel) and VPN connectivity and token setup
Desired Qualification:
BS in Computer Science or a minimum of 5 years experience in the field is required
Extremely good communication and customer service skills
Independent worker
Ability to follow written procedures
Detailed and Structured
Mult-tasker
Quick learner
Can troubleshoot issues and determine root cause
Ability to work on a task independently with minimal supervision.
Other desirable experience:
Experience with CA Autosys (or similar scheduler)
Experience with PL/SQL (or a similar query language)
UNIX (Solaris)
Shell Programming (C-shell, KORN Shell) and PERL
COVID
COVID vaccinations are required for all individuals working in any Empower office location or who participate in in-person meetings and/or business activities, subject to state and local laws. Most Empower positions may require on-site presence on an occasional or regular basis and associates will need to provide proof of COVID vaccination, subject to state and local laws. Associates unable to comply with the COVID vaccination requirement due to medical reasons may request an accommodation.
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