We are looking for Service Desk
Location: Ahmedabad, Mumbai and Pune
Exp: 1+ year
Notice period with 10 days
Roles and Responsibility:
Providing first level of assistance to end user by resolving OS, and HW related issues over phone and remote tools
Provide first level support over system (e.g., Telephone, email and tools)
Register every reported issue into Call management tools for logging and Tracking
Co-ordinate with different teams for escalation and call resolution.
Coordinate with deployed resources for tickets
Categorizing and prioritizing incoming incidents into priority categories
Update users at regular interval about the status of their issues in the event of call being escalated
Close the call after issues gets resolved.
Update known error data base (KEDB)
Maintain Contact Matrix
Generate weekly and monthly report to the relevant authorities as per the reporting schedule and structure devised by BFSL
Analyze call statistics and review with the BFSL
Maintain the Service Desk shift Roster
Create and maintain process documentation/ Knowledge base with approval from BFSL
Respond back to end-user queries and take feedbacks on Incident Closure
Check Service Desk tool for open incidents, track until they are resolved − Update incident status to users
Close Ticket on Service Desk tool − Users are updated using either one of the following: – Web – Telephone – Email
Providing Third party contract details and SLA
Provision of Tollfree Number
Interested whats app to 7305403971
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹350,000.00 per year
Schedule:
Application Question(s):
Education:
Experience:
Speak with the employer
+91 7305403971
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