EnactOn Technologies Private Limited Looking for Technical Support Executive at Surat, Gujarat Full Time

EnactOn Technologies Private Limited (ETPL) is the only global company specializing in end-to-end affiliate industry-specific business solution development including websites, mobile apps, browser extensions for coupons, cashback, comparison & discovery shopping.
We’re in the affiliate industry space developing a cloud-based SaaS platform that helps coupons, cashback websites autopilot their services for customers from across the globe.
Corporate website @ https://www.enacton.com/
Key Responsibilities as a Customer Success Executive

• Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
• Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
• Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
• Participate in the assessment of the quality & effectiveness of customer interactions.
• Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
• Hold product demonstrations for customers.
• Handle and resolve customer requests and complaints.
• Manage the projects with internal developers by collaborating actively with clients.
• Have a handover session with client for quickly understand product and get started with their configuration to go live.
• Mediate between clients and the organization.
• Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.

Job Type: Full-time

Pay: ₹9,390.00 – ₹25,000.00 per month

Schedule:

Application Question(s):

• Current CTC?
• Expectation?
• Notice Period?
• Please elaborate about EnactOn?

Education:

Experience:

• Technical support: 1 year (Preferred)
• SaaS platform: 1 year (Preferred)

Language: