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Technical Support

Encora Innovation Labs India Private Limited Hiring For Product/Technical Support at Chennai Full Time

Job Title : Product/Technical Support
Experience : 1- 3 years in technical support role
Location : Chennai

Job Description:

  • Troubleshoot technical & product issues reported by customers via email and provide resolution/workaround by referencing documents, release notes, product documentation, knowledge base, etc.
  • Independently simulate and/or recreate customer reported issues in an effort to provide resolution and escalate to BA/Development team when needed by creating tickets.
  • experience in technical support (Email/Web chat) on web applications (preferably ASP.Net).
  • Strong troubleshooting skills in enterprise level web-based applications are required.
  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
  • Experience in any support ticket tracking tool is a must.
  • Support experience on mortgage servicing application would be an added advantage

Notice period: Immediate
CTC -6 LPA

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Encora Innovation Labs India Private Limited Hiring For Product/Technical Support at Chennai
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