Enormous IT Services Pvt Ltd Looking for Senior Technical Support Engineer at Bengaluru, Karnataka Full Time

Hi,
Greetings from Enormous IT !!
Currently we are looking for Senior Technical Support Engineer

Experience : 3 + Years
Location : Bangalore

This is what your daily job will look like in this role:

• Assist M365 Premier partners and customers by taking the necessary steps to resolve technical issues: determining the causes, providing remote support using virtual machines, finding solutions and delivering the winning recipe.

• Assess VIP customer issues and build a trusting relationship through your professional experience as a system administrator or technical advisor.

• Use your strong customer service skills to improve business-to-business relationships. Customer satisfaction is at the forefront.

• Provide personalized technical solutions to large corporations around the world. Your clients will be systems administrators, directors and IT executives.

• Manage customer escalations and escalations and work with IT engineers to deliver VIP resolutions.

• Tackle new technical challenges on a daily basis, whether it’s AAD security, Autopilot, device management or more.

Here’s what you need to have and know to get this job:

If you have at least half of it, you have a great chance to get a call from us

• 3-5 years of experience with Office 365 or Microsoft 365 with some of the following:

➢ Administering Enterprise versions of Windows Server, Exchange Server, SharePoint Server, Skype for Business Server, or Lync Server

➢ Migration experience (progressive, failover, hybrid and IMAP)

➢ Knowledge and experience in creating and running PowerShell scripts

• A specialization in an advanced product such as Intune, Azure, SharePoint or Teams (an asset)

• College diploma in an IT field or equivalent experience

• Microsoft certifications: MCP, MCSA, MCSE or MCITP (an asset)

• Excellent oral and written communication skills in English

• Ability to popularize technical concepts

• Strong problem solving skills

• Sense of urgency and the ability to cope with stressful situations

• Solution-focused approach and customer-oriented attitude

If you have these skills, you will fit in perfectly with us:

• You learn quickly, want to improve every day and enjoy using advanced technologies.

• You are confident in your technical knowledge and can act as an M365 expert to solve complex problems with VIP customers.

• You love a challenge and tackle a wide variety of technical issues. Dealing with the unknown is empowering, not destabilizing!

• You know how to quickly establish relationships with VIP clients, reassure them and offer them exemplary service.

• You master online research and find all the information you need.

Here is what you can expect from us:

We believe that professional success depends on the ability to form real relationships, to showcase your talent at every opportunity and to learn for life. If you share this vision, you will be delighted to find highly experienced professionals among us who will be happy to mentor or coach you. We will invest in your development. We will also provide you with the compensation and opportunities that will help you make your aspirations a reality. So, if you have a mind full of ideas and a soul full of hope, the floor is yours!

Thanks & Regards,
Vaishnavi Anand
IT Recruiter
Enormous IT Pvt .Ltd

Job Type: Full-time

Salary: Up to ₹1,400,000.00 per year

Schedule: