GET READY FOR THE FUTURE OF ENERGY
Enphase Energy is using the innovation that made us the world leader in microinverter technology to transform energy generation and management forever.
We are one of the fastest growing and most dynamic Energy Systems Companies in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.
As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies. Our work environment is fast-paced, fun, and full of exciting new projects.
Milestone years
Global Footprint
Future Enphase, what is there for the candidates?
Enphase website Link – https://enphase.com/en-us/support
Role Title
Software Tech Support Engineer
Function
Engineering
Reports To
Director – Engineering
Location
Bangalore
Mission (Why does this role exist?) and Scope (About the Job)
Enphase is looking for a dynamic, experienced Technical Engineer for handling technical support activities to enhance customer experience. This will involve closely working with Cloud development team, Digital business team, and Customer service teams to investigate and resolve issues related to various software and cloud devices. The ideal candidate will have experience in hands-on technical support, debugging of software and devices, with exposure to software development. The candidate will need to closely work with customer service, cloud development team and other teams to resolve customer issues on priority.
Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?)
Transform the experience of customers with solutions to complex technical issues
Independently handle the production support of multiple cloud software
Firmware upgrades to the field : Build, maintain scalable upgrade infrastructure, FW upgrades to the field
Work with cross functional teams across the organization, and involve in technical investigations related to enterprise level integration of software components
Investigate and work with customers and engineering teams to resolve third party API issues
Involve in building highly optimized data queries for analytics
Qualifications: Education, Competencies (Knowledge, Skills & Behaviour) and Experience
Qualifications
o BE /BTech in Computer Science or related discipline from Top Tier Engineering College.
Skillset
5+ years of relevant experience highly technical Product company
Experience in working with technical investigations to resolve customer issues on priority.
Strong scripting skills (shell scripts, python, ruby or PHP)
Strong understanding of cloud technologies, web development, REST APIs, security and performance
Ability to work under stringent SLAs to meet commitments
Good knowledge of SW development Life Cycle, experience with Jira, Confluence, and any source control system
Ability to communicate in a clear, concise manner across teams in the organization
Ability to work positively with the wide range of individuals involved with in the activities
Ability to find innovative ways to resolve problems, conflicts.
Candidate should have B Tech /Computer diploma with minimum experience of 2years to 3 years compulsory. should have good knowledge...
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