Enverus Looking for Service Desk Technician – 22499 at Bengaluru, Karnataka Full Time

Why YOU want this position:
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking a highly talented and driven Service Desk Technician to join our IT team.

Performance Objectives

Take ownership of solving software and hardware related issues for local and remote staff

Work as a team on Service Desk projects and manage tasks accordingly to implement organization-wide changes.

Take the lead on managing and maintaining systems utilized by IT Service Desk (CrashPlan, Carbon Black, Mimecast, Office 365, Intune, and more)

Update and contribute concise documentation of issues, solutions, and processes to grow the service desk solutions library

Provide quick and concise solutions to end users on their issues.

Manage onboarding and offboarding processes for IT-related systems and procedures

Competitive Candidate Profile

4+ years of experience, explicitly supporting Windows-based environments (MacOS and Linux desirable)

Intermediate level experience with handling security response and security remediation.

Intermediate to Expert level experience supporting Microsoft Office 365

Meticulous, analytical, and organizational skills with proven ability to multi-task

Ability to work both independently and within a team structure

Must have excellent communication and interpersonal skills

The desire to travel among branch offices and to industry events