Job Description:
Qualification Requirements:
Preferred a computer science graduate (B.tech, B.Sc., )
Professional Certifications (MCP, MCSE, CCNA)
Experience & Exposure Requirements:
Candidate should have relevant of Minimum 4 years of experience as IT specialist in supporting users over phone/email/chat with user base of minimum 1000.
Have supported and maintained IT desktop infrastructure support for minimum of 500+ user base.
Strong knowledge in deploying/maintaining/troubleshooting windows 10 and windows server 2012 operating systems.
Strong hold on managing user mailboxes in On-Prem Exchange servers and Office 365 administration on cloud
Professional in managing user accounts and administration of different ACL’s /Security groups in Active Directory
Strong exposure in troubleshooting networking skills ( LAN/WAN/Wi-fi) and VPN client connectivity( Cisco any connect/Open VPN/Aws)
Strong understanding of Antivirus, spyware and malware detection and prevention methods
Hands on experience in DNS, DHCP, File server, print server, FTP, VDI, Citrix, Intune autopilot
Hands on install/Configure/Troubleshoot any windows based software applications and hardware configurations
Have worked on ServiceNow Incident management and Service Request modules
Good at writing technical knowledge base documents/articles
Roles & Responsibilities:
Essential Roles, Responsibilities –
Provide First level of voice and email support for all IT ServiceDesk Incidents and tasks and resolve them with in SLA and if required can escalate and clearly communicate the problems to next level
Maintain SLA of 98.9% in resolving incidents
Build/Deploy/maintain desktops/laptops with required operating systems and other application software’s as per business request
Ensure all end user computing devices are up to date with Anti-virus and scheduled to run weekly scans
On boarding and off boarding user accounts
Collaborate with multiple Level2 and Level 3 functional teams for any additional technical help or any required trainings and follow-ups
Follow ITIL processes and procedures
Essential Skills / Competencies:
Excellent written and spoken skills
Strong experience in managing Windows 8.1/10
Managing accounts and groups in Active Directory
Strong knowledge in Exchange server and O365
MS office 2013/2016/O365
MacAfee
Ticketing system (Service now)
Hardware knowledge about Laptops & Desktops
LAN/Wifi/Wan
DNS, DHCP
File and Print Server,
Preferred Skills / Competencies:
MCSE /MCSA
ITIL Trained/ Certified
Personal Attributes:
Excellent written and spoken English
Quick learner and self-motivator
Very good team player who can take ownership
Additional Requirements / Notes:
Descriptive notes
Flexible to work in rotational night shifts
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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