Job Description:
Qualification Requirements:
Preferred a computer science graduate (B.tech, B.Sc., )
Professional Certifications (MCP, MCSE, CCNA)
Experience & Exposure Requirements:
Candidate should have minimum of 3 year and maximum 6 years relevant experience and exposure to IT system administration.
Have supported and maintained IT desktop infrastructure support for minimum of 100 user base.
Strong knowledge in deploying/maintaining/troubleshooting windows 8/10 and windows server 2008/2012 operating systems.
Very good experience in managing user accounts and distribution groups in AD, Exchange and O365
Strong exposure in troubleshooting networking skills ( LAN/WAN/Wi-fi) and VPN client connectivity
Strong understanding of Antivirus, spyware and malware detection and prevention methods
Good understanding of DNS, DHCP, File server, print server
Added knowledge on UPS, Access control Biometric systems, CC cameras.
good knowledge of maintaining inventory (Software/hardware)
Very good troubleshooting skill in software and hardware installations and configurations
Roles & Responsibilities:
Essential Roles, Responsibilities – in bullets
Provide First level of voice and email support for all IT Helpdesk tickets and resolve all the tickets with in SLA and if required can escalate and clearly communicate the problems to next level
Maintain SLA of 98.9% in resolving incidents
Build/Deploy/maintain desktops/laptops with required operating systems and other application software’s as per business request
Ensure all end user computing devices are up to date with Anti-virus and scheduled to run weekly scans
Responsible to maintain and update IT asset inventory
On boarding and off boarding user accounts
Follow ITIL processes and procedures
Maintain Access control Biometric and DVR systems
Essential Skills / Competencies:
Excellent written and spoken skills
Strong experience in managing Windows 8.1/10
Managing accounts and groups in AD
MS office 2013/2016/O365
MacAfee
Ticketing system (Service now)
Hardware knowledge about Laptops & Desktops
LAN/Wifi/Wan
DNS, DHCP
File and Print Server
Office 365
Preferred Skills / Competencies:
MCSE /MCSA
Personal Attributes:
Excellent written and spoken English
Quick learner and self-motivator
Very good team player who can take ownership
Additional Requirements / Notes:
Descriptive notes
Flexible to work in rotational night shifts
#LI-SB1
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
JOB DESCRIPTION 1. End to end recruitment – sourcing, screening, scheduling, interview, selection & onboarding. 2. Field recruitment – planning...
Apply For This JobThe Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition...
Apply For This JobResponsibilities: Install and configure software and hardware, maintain list of approved software(s) Manage network servers and technology tools Set up...
Apply For This JobJD: Desktop Support Engineer (Mac) Job Description: We are seeking a skilled Desktop Support Engineer with expertise in Mac systems...
Apply For This JobJob Description : Sr. Systems Administrator (SSA) is responsible for planning, designing and managing redundant and scalable IT infrastructure. This...
Apply For This JobJob DescriptionLooking for a driven and self-motivated cloud security engineer to join the SecOps team in our Deploy and Operate...
Apply For This Job