Epos Looking for Technical Support Executive at Hyderabad, Telangana Full Time

Job description

The Technical / Customer Support executives should have the ability to provide solutions to technical problems that may arise in an organization. Should have the ability to establish and maintain contact with customers. Should have advanced level skills on computers, Applications etc and understand the technical terms in the process.

*Required Responsibilities:

Excellent oral and written communication skills, should be able to handle UK customers.

Provide IT assistance to include application support, hardware and software installation and troubleshooting.

Previous experience of any international process with hardware troubleshooting is preferred

Answering phone calls, writing replies to emails and excelling in customer service

Providing technical solutions to different problems of clients by taking the help of different tools.

Ensure that the call comments are properly arranged and suitable information is provided to clients.

The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them

Should have the ability to work in a team and interact with the client.

Providing support to internal and external end users. The job will require to handle inbound calls / Emails / Chats regarding technical issues for end users. Willing to work on rotational shifts.

Job Type: Full-time

Salary: ₹220,550.00 – ₹250,498.00 per year

Schedule:

• Flexible shift
• Rotational shift

Ability to commute/relocate:

• Hyderabad, Rangareddy – 500068, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Job Types: Full-time, Regular / Permanent

Salary: ₹131,077.82 – ₹300,000.00 per year

Benefits:

Shift:

• Flexible shift
• Rotational shift

Ability to commute/relocate:

• Hyderabad, Rangareddy – 500068, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 7207360007