Epsilon India Looking for Manager, Systems Administration at Bengaluru, Karnataka, India Full Time

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure – STS. The team drives innovation and efficiency through disruptive technology, across Epsilon platforms and business verticals. From being the first point of contact for our infrastructure needs to final deployment, the team provides end-to-end solutions for our internal and client-facing platforms. By embracing the latest in technology like Cloud, Automation and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities for us.

Why we are looking for you

• You have experience with large scale data centers
• You have PCI and SOC audit experience
• You excel at leading a large team to success
• You have a strong experience of supporting operational teams with a 24/7 coverage
• You enjoy new challenges and are solution-oriented
• You like mentoring people and enable collaboration of the highest order

What You Will Enjoy In This Role

• As part of the Epsilon Product Engineering team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe
• You will work with a diverse and talented team that drives collaboration and advancement.
• The open and transparent environment that values innovation and efficiency
• Great work-life balance

What You Will Do

• Provide leadership to support staff to develop and meet Incident and Request Management goals and strategies
• Coach support staff and conduct performance appraisals
• Oversees system administration
• Oversee the administration of systems according to company and/or industry standards
• Analyzes and resolves system administration issues and needs
• Ensure all incidents are being addressed and appropriately escalated to support staff
• Implements business plans, policies, and procedures
• Oversees subordinates performing system maintenance and enhancements
• Resolves and/or escalates issues in a timely fashion
• Ensure that all the team members receive appropriate training, career coaching, are encouraged to continually look for better ways to do their jobs and to provide a high level of service and systems administration
• Responsible for continual assessments for process improvement to ensure that processes are well-documented, sustainable, and scalable
• Provide leadership to support staff to develop and meet Incident and Request Management goals and strategies
• Coach support staff and conduct performance appraisals
• Apply innovative approaches to solving technical issues
• Review and analyze all Incident Management reports to proactively seek improvements
• Own the Windows/UNIX patching program and report appropriate metrics to the leadership team
• Own & be responsible for the vulnerability mitigation.

Qualifications

• Knowledge of Work, Excel, and Power Point
• Knowledge of ITIL best practices
• Excellent verbal and written communications skills
• Strong leadership of technical resources
• Process improvements
• Experience in a multiplatform OS environment (Windows, UNIX)
• Have excellent knowledge in installing and administering operating systems, troubleshooting hardware.
• Must have a good understanding of security
• 3-5 years managing technical teams with a minimum of 7 years’ experience in a related field.
• Significant leadership experience required
• Bachelor’s Degree preferred.