When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.
At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure – STS. The team drives innovation and efficiency through disruptive technology, across Epsilon platforms and business verticals. From being the first point of contact for our infrastructure needs to final deployment, the team provides end-to-end solutions for our internal and client-facing platforms. By embracing the latest in technology like Cloud, Automation and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities for us.
Why we are looking for you
You have experience with public cloud service providers
You have strong experience evaluating and optimizing cloud scale, cost, and security
You can take new challenges and creating or maturing sustainable solutions
You can develop and automate repeatable patterns
What you will enjoy in this role
As part of the Epsilon Cloud Services team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe
You’ll enjoy partnering with highly technical teams that are continually improving service outcomes
The open and transparent environment that values innovation and efficiency
What you will do
Responsible for design, development and implementation of network services and technologies to meet our client and enterprise requirements. Primary objective is to identify optimal networking and communications solutions that deliver long term capabilities, capacity, reliability and resiliency for the enterprise and clients to successfully maintain and grow business and client operations.
Senior level role that involves understanding client and enterprise technical requirements and designing and deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.
Required to prepare recommendations and supporting details for formal project proposals for network connectivity and configurations.
Day-to-day interaction with telecom providers, equipment suppliers and 3rd party network vendors, to engage their technical resources to perform tasks.
Role requires on-call support as well as scheduling and attendance for maintenance windows.
Resource can expect to routinely be called upon to analyze and interpret traffic and utilization of services on network connections.
Participation in disaster recovery exercises, pre-production certification testing and troubleshooting events is expected.
Accountable for resolving all project level, cross-functional, partnership issues and escalations.
Manage client expectations for data communications connectivity and related services to Epsilon products and applications, throughout project(s) lifecycle. Client expectations include functionality, cost, delivery schedule, support readiness and relationships (usually working directly with senior level technical resources, project managers and business decision makers).
Essential Position Functions:
High organizational skills
Ability to handle multi-tasks and meet deadlines
Ability to work efficiently and productively with minimal direction or guidance
Capable of exercising extreme discretion and independent judgment
Ability to communicate, both verbally and written, with a high level of confidence
MS Office skills with focus on Visio, Word and Excel
Education and Experience
College degree or comparable certification in IT, telecommunications, computer science, or related field preferred.
Minimum five years of experience required in design, planning, coordination and implementation of technology projects.
Must be experienced in the troubleshooting of complex multi-vendor geographically separated networks.
Experience in administrating authentication controls (Radius, RSA/SecureID and TACACS+) in the enterprise.
Experience with implementing and maintaining encryption techniques and standards (3DES, PKI, MD5, SSH, SSL), in a client and site-to-site configuration.
Must have operational level knowledge and experience in the deployment and maintenance of service provider network routing architectures using protocols such as OSPF, BGP, EIGRP, and RIP.
Expert knowledge in implementing and supporting switched networks, including (VTP, STP, HSRP, trunking, VLANs, port security and monitoring) in a multi-vendor environment.
Understanding of logical network design including: DMZs, WANs, and client connectivity solutions.
Requires an in-depth knowledge of TCP/IP and communication protocols in LAN / MAN / WAN environments.
Must be thoroughly proficient in the following protocols/technologies:
Route manipulation (Redistribution, Summarization, Route filtering and Policy Routing), VPN (client and site-to-site), Ethernet Switching: (CatOS, IOS, JunOS switch configurations, VLANs/Trunking, Spanning Tree, HSRP/VRRP), IOS features: (PAT ,NAT, SNMP, NetFlow, QoS), Security server protocols (SCP, SFTP, HTTPS, etc.), Traffic filtering, Access lists, Radius, Tacacs+, IOS VPN, IPSec, Pix/ASA firewalls, CheckPoint firewalls, IDS/IPS, VPN Concentrators, Solarwinds Orion & NCM, Cisco Routers(ASR, 2900,3900, …), Catalyst 6500, 4500, Nexus, and other model switches, Citrix NetScaler and F5 load balancers/GTM, InfoBlox DNS, Palo Alto, Juniper switches and routers.
Required Cloud platform (AWS/Azure) knowledge & extensive hands-on experience
This role requires strong communication skills.
This role also requires operational processes and technical foundations.
The following certifications are a plus: CCNA, CCNP, CCIE, ITIL Service Management
Note: This role required on call support along with work in 24*7 as per business requirement.
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