Equator Property Managers Pvt. Ltd. Looking for Front Helpdesk Executive at Mumbai, Maharashtra Full Time

• Answers incoming calls.
• Directs calls to staff or different departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and delivers the same to the guest.
• Logs all wake-up call requests and performs wake-up call services. wake-up call services.
• Provides information regarding hospital services and taking appointments for OPD, etc..
• Understand the telephone operator board or PBX switchboard operations.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette.
• Trains or assists with training new telephone operators in the performance of job duties.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hospital front office software.
• Keep records of calls placed and received by all departments and record the call charges.

Job Type: Regular / Permanent

Salary: ₹20,000.00 – ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

Education:

Experience:

• total work: 2 years (Preferred)