EQ’ vision is to be the leading global share registrar, offering complementary services to its client base.
Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.
Role Summary
To provide voice and email support to all IT users across Shareholder and Investment solutions.
Global IT Operations offers support services for the core IT infrastructure, Data Centres, Networks and Compute by ensuring all three areas are aligned. This team provides connectivity to all our offices in the UK, US, India, Europe and SA and also establishes and ensures secure communications with our 3rd party providers and clients
Core Duties and Responsibilities:
Should act as a single point of contact for all the users.
Responsible to Log tickets, Track the progress, update and close the tickets as per the status.
Handle voice calls and email requests from users.
Contact users when needed to progress or close tickets.
Perform first level of support including basic troubleshooting activities
Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, Inture, etc.,
Should have experience in handing Technical Help Desk function.
Good knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7, Windows 8, windows 10
Knowledge on Help Desk KPIs, Priorities and SLA.
Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, remoting tools.
Good knowledge of Print Services, TCP/IP and Network connectivity.
Certification in ITIL is desirable.
Skills Attributes and Behaviour:
Should possess a minimum 3+ Years of experience and willing to work in a 24/7 environment
Excellent people management skills
Ability to manage stress and manage internal team conflicts without bias if necessary.
Excellent verbal and written communication skills in English.
Should be highly process oriented, able to manage audits.
Must be able to multitask, highly motivated and ambitious.
Desire to learn and ability to implement them swiftly.
Willingness to work extended hours from office or remotely, when required
EQ India Benefits
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
31 days + 8 bank holidays (UK)
Comprehensive Medical & Life Assurance cover
Maternity leave of 6 months full pay, 10days paid paternity leave
Long Term Incentive Plan(LTIP) for all colleagues
Accidental & Life cover 3 times of concerned CTC
2 way cab transport (Based on boundary limit)
What’s more, we really value your progress and it’s a top priority to engage, encourage and develop you to help you maximize your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Equiniti. Not only do they represent our Human Capital, but they are also key players in our success.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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