Join our Team
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert (IP – Multivendor Switch, Router (Vendor Nokia/Cisco/Juniper) & Firewall (Fortinet / Palo alto). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:
Actively Supervising of ITSM Ticket queues to maintain MTTR.
Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups & trouble-shoot the deviation identified.
Sharing details for MIR & CSR to respective teams.
End to End Network Understanding.
The skills you bring:
Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
Good Communication & trouble-shooting skills.
5-8 years of relevant in IP Domain.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like
Why join Ericsson
At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what’s possible. To build never seen before solutions to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
]]
Job Description Opportunity Infrastructure Engineer, Voice and Contact Centre (JL3) Join our team and help us automate and optimise our...
Apply For This JobJob Description Job Description (Posting). Job Description for Perimeter SecurityHCL CSFC can provide a superior foundation for building a professional...
Apply For This JobJob Description Company Description Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru...
Apply For This JobJob Description :Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency,...
Apply For This JobJob Description _VOIS Intro About _VOIS: _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value...
Apply For This JobJob Description Broad outline of the Role Minimum qualification & experience Relevant Experience :5 to 7 Years. Graduation degree :.B.TECH...
Apply For This Job