Come, and be where it begins!!
Our Exciting Opportunity !
We are now looking for a Solution Architect that will provide technical service and support to our customers. In this role, you will take on and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Solution Architect is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The Solution Architect has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling.
Related to Problem Management, Solution Architect is responsible for the implementation of preventive actions and reporting results of implementation.
Working as a Solution Architect will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
You will:
Handle and resolve Customer issues
Provide dedicated support
Deliver results & meet customer expectations
Handle Software Update Management (SUM)
Handle Customers and internal Stakeholders from Technical perspective
Work with team with varied strengths
Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
Available to handle customer technical queries all the time and ensure timely response
Make constant efforts to be updated on relevant technical skills all the time
Participate in Project activities and involve as needed
Take handover from Project and ensure all the check points completed
Organize and deliver the Knowledge sharing sessions with stakeholders
To be successful in the role you must have:
Education Qualification & Years of Experience
Education: BE/B Tech or equivalent
Min years of experience: 8+ Years
Skill Experience
Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be a part of Packet Core
MME/AMF/SMF/PCC
EPG/Packet Gateway
SAPC/CCPC/5G Policy Controller
An exceptional troubleshooting skill is required to solve the customer issues without intensifying to the next level for competence units
Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
Exposure to any of the following Cloud Core applications/environment is desired
CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
OpenStack (CEE)
Kubernetes (CCD)
IP Routing
IMS
Strong technical expertise should be exhibited when dealing with complex customer issues.
Should have worked in a Support function earlier
Past experience with Ericsson will be preferred
Good knowledge of 3GPP in 5G Packet Core
What’s in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
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