Ericsson Looking for Incident Manager at Bengaluru, Karnataka, India Full Time

Senior Engineer – Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the severity 1 outages aggressively and ensure that the restoration is done within the Service level agreement with the customer!

• We believe in trust – we trust each other to do the right things.
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.

What You Will Do

• Manage Incidents 24X7 and ensure minimal disruption to the service.
• Set up and drive the Technical & Management Bridge.
• Do verification of MINNotification messages to ensure completeness & correctness of the information being sent to the customer.

You will bring

• Have more than 3 years trouble shooting experience in a Telecom domain.
• Have engineering degree or equivalent.
• Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions.
• Have ability to remain calm and focused under extremely stressful situations.

Key Qualification:

• Qualifications: Degree in Electronics and Communication Engineering
• Experience: 5-8 years

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore

Req ID: 725692