We are now looking for an IT Configuration Manager who would be responsible for the execution, management and governance of the IT Configuration Management process.
We are looking for the right candidate to help improve the CMDB and ITAM capabilities within Ericsson Group IT!
What you will do
Ensure that Group IT suppliers are delivering according to the Service Level Agreement (SLA) and be in full compliance to the defined Configuration Management process in Ericsson.
Improve the quality and accuracy of the Configuration Items (CIs) maintained in the Enterprise Configuration Management Database (eCMDB) as per ISO standards.
Perform Application and Service Modelling by working with relevant stakeholder to map out relationship of dependent components for all IT Services and perform Asset Discovery activities which include and not limited to:
Administration of Discovery appliance.
Facilitation of Discovery access provisioning on ICT assets identified in the Ericsson Corporate Network.
Request and implement Discovery patterns for new device if it doesn’t exist.
Update discovery configurations for deeper infrastructure penetration and exception handling
Maintain the integrity of eCMDB and Discovery appliance across production and non-production environments.
Identify issues, analyze, solve and drive remediation of errors to ensure the establishment of successful CMDB and ITAM capabilities in Group IT and fulfilment of service request related to Configuration Items.
Provide support in the form of consultation, investigation and troubleshooting to other process teams such as Incident, Problem, Change, Patch and Vulnerability Management which has dependency on Configuration Management.
Work with the CMDB Architect to define structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships.
Supply in project implementation when engaged and perform configuration record audits!
You will bring
Familiarity with a broad range of Infrastructure technology and concepts including server, client, network, database, storage, etc.
Proficient data analytical skills with good hands-on experience on tools like Ms Excel, Tableau, etc.
Experience working CMDB integrations with a specific focus on the BMC CMDB and Discovery would be advantageous.
Troubleshooting experience in BMC CMDB, Discovery, and ITAM database structures would be advantageous.
Experience in data management and process enhancement would be advantageous and experience with various authentication and scripting methods including Active Directory, WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript would be advantageous.
Key Qualifications:
Education: Bachelor’s Degree or relevant experience in Information Technology, Computer Engineering, or a related field required
Minimum years of relevant experience: Minimum of 6-8 years’ experience with Configuration Management and ITIL/IT Service Management.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Job Description 404959BR Why Kyndryl IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking,...
Apply For This JobJob Description The Associate Project Manager will receive guidance and support from the manager to plan and execute Finance Learning...
Apply For This JobDescription Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with...
Apply For This JobField Hardware & Network Engineer.Minimum 1 – 2 Year Experience reuired Need knowledge & below SkillsDesktop & Laptop Troubleshooting,Printers, Software...
Apply For This JobGreetings from TCS!! TCS has proudly created an exceptional leadership community with leaders like you to drive change, foster innovation...
Apply For This JobDevelop trust relationships with a portfolio of major clients to ensure they do not turn to competition · Acquire a...
Apply For This Job