Ericsson Looking for Solution Architect – NFVi at Mumbai, Maharashtra Full Time

Why Ericsson?

Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.

if you have any questions email us at [email protected]

Job Summary

Responsible for analyzing, designing, developing and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. In a Customer Support Role, Solution Architect take responsibilities for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. He is expected to be expert in his/her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services

2 Responsibility and Tasks General

• Handle and resolve Customer issues
• Provide dedicated support
• Deliver results & meet customer expectations
• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Work with diverse team

Operational

• Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
• Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
• Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
• Write JIRA and engage design support when needed
• Available to handle customer technical queries all the time and ensure timely response
• Ensure to assign the cases to team timely
• Make constant efforts to be updated on relevant technical skills all the time
• Participate in Project activities and involve as

needed

• Take handover from Project and ensure all the check points completed
• Organize and deliver the Knowledge sharing sessions with stakeholders
• Review and prepare the relevant technical document i.e. RCA

Customer Specific

• Good Working Relationship with Customer and Working groups
• Take part in Operational review meetings regularly
• Up to date on solution deployed in customer network
• Single point to contact from Ericsson to receive customer technical queries
• Make customer aware on product Life cycle i.e. HW or SW
• Interface with customer for planned activities in network as needed

Business Related

• Provide technical support to Service delivery Manager in all respect
• Participate and contribute during pre-sales engagement activities
• Understanding of the contractual obligation for support delivery
• Ensure that KPIs are met according to SLA • Identify the add on sales opportunities

3 Position Qualifications

Behavioral Competences:

• Creating & Innovating
• Entrepreneurial & Commercial thinking
• Persuading & Influencing
• Applying Expertise & technology
• Analyzing
• Delivering Results & Meeting Customer expectations

Soft Skills:

• Presentation & Communication skills
• Teamwork & collaboration skills
• Market insight
• Financial Understanding
• Consultative Selling Skills
• Negotiation Skills
• Leadership Skills

4 Minimum Qualifications & Skill Experience Requirements:
Education Qualification & Years of Experience • Education: BE/B Tech or equivalent • Min years of experience: 10+ Years

Skill Experience

• Working in a virtual Environment is must. Should have good exposure to working with – OpenStack (CEE) – Kubernetes (CCD) – Cloud Networking (SDI & SDN) – Cloud Storage
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Should able do tracing and complex logs analysis for Cloud Nodes
• Exposure to any of the following Cloud Core applications/environment is desired – MME/AMF/SMF/PCC – EPG/Packet Gateway – SAPC/CCPC/5G Policy Controller – CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) – IP Routing – IMS
• Strong technical acumen should be exhibited when dealing with complex customer issues.
• Should have worked in a telecom support function earlier
• Past experience with Ericsson will be preferred
• Good knowledge of 3GPP in Cloud area 5 Additional Requirements

What’s in it for you?

“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.